# Airport Operations Centre The APOC (Airport Operations Centre, sometimes AOCC: Airport Operations Control Centre) is the physical and organizational manifestation of [[Total Airport Management]]. One room. All stakeholders represented. Shared screens. Shared data. Joint decision authority. The idea: instead of the airport operator, airlines, ground handlers, and ATC each sitting in separate offices making local decisions with incomplete information, put them all in one place with a common operational picture. The APOC becomes the single decision-making entity for the airport. What makes an APOC different from a traditional airport control room: it's not just the airport authority monitoring operations. It includes representatives from all key stakeholder groups: airport operations, airline operations, ground handling companies, air traffic control, sometimes even police/customs and ground transport operators. Each representative has the authority to make decisions on behalf of their organization. No "let me call my boss" loops. The APOC operates using the [[Airport Operations MOC#The Airport Maturity Model|Airport Operations Plan]] (AOP) as its shared objective function. Everyone in the room is working toward the same performance targets. When a disruption hits, the APOC coordinates the response across all domains simultaneously rather than each stakeholder reacting independently and creating cascade conflicts. The organizational challenge is harder than the technology challenge. Getting airlines to place an empowered representative in a shared room, giving them real-time access to operational data they traditionally guarded, and agreeing to joint optimization that sometimes means one stakeholder accepts a local sub-optimality for global benefit. This requires trust that takes years to build. See [[Airport Collaborative Decision Making]] for why stakeholder engagement matters more than software. EUROCONTROL's Airport CDM Implementation Manual describes the APOC as the natural evolution of A-CDM: once you have shared data and collaborative processes, the next step is co-locating the decision-makers. Major European hubs like Frankfurt, Amsterdam, and Munich operate mature APOCs. Most airports globally don't have one yet. Related: [[Total Airport Management]], [[Airport Collaborative Decision Making]], [[Airport Operations MOC]], [[Human-in-the-Loop Systems]], [[Disruption Management in Airport Operations]] --- Tags: #deeptech #systems